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Monday, 19 February 2018



Telephone Skill and Confidence Workshop


If you need to generate more new business appointments and more sales for your business, if you have a fear or suspicion of the phone, or you are simply failing to deliver the required results from your calls, then this is the Workshop for you – whatever your current level of confidence or experience.


Hosted by Kevin Ireson, Managing Director of Touchstone Leads, a Telemarketing company that are leading the way when it comes to appointment generation and widely regarded as one of the Region’s most successful Telemarketing Practitioners, this Workshop gives you a unique insight into unleashing the power of the telephone whilst always focussing on real results improvement.


Designed to enlighten, inform, inspire and entertain, all attendees will leave the Workshop raring to pick up that telephone and make those new business appointments and sales!


This Workshop which is guaranteed to improve the confidence and performance of any attendee has received rave reviews across Yorkshire and the North East.


10 areas that will be covered in the workshop:

1) Data Research v Sales Call – Don’t Blow Your Cover
2) Why Should They Take Your Call?
3) “Scripting” for Consistent Success
4) Managing the Call Journey
5) Questioning Techniques to Open Up Conversations
6) The Confidence of Your Tone & Delivery 
7) Maintaining Control of Your Agenda
8) Welcoming & Managing Objections
9) Identifying & Overcoming Barriers (Voicemail, The P.A. “Put it in the Post”, etc)
10) Winning the Business – Today, Tomorrow & Long Term

Make sure you don’t miss out on the opportunity to spectacularly improve your results…..


Cost per delegate is only…..     £99.75 plus VAT


Price includes refreshments and buffet lunch


Previous Feedback:

“Very interesting and engaging course with many practical and useful ideas to try out. Increased confidence in my own methods and restored my faith in the merits of cold calling. Kevin provided the course in an enthusiastic and entertaining manner and I found him to be incredibly helpful and interesting. Would definitely attend another Touchstone course”

Lauren MacMillan-Warren – Sapphire Consultants

“Fantastic! Lots of points covered which are relevant across all sectors. Useful information which I will actively use in conversations, I now feel more confident and armed with good tips and techniques. Enjoyed the presentation, slides are informative and Kevin spoke from experience which is very valuable.”

Grace Knighton - Leicestershire Education Business Company

“The workshop overall was very informative. The open ended questions are going to be well used. All the sections were an eye opener. I have attended other courses throughout the years but this was the only course that will help in my role. Other courses weren’t as tailored as this one.”

Claire Merrick – MicroCAD